Pre-Sales Specialist MPS

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to: Under limited supervision:

• Provide specialized pre-post technical assistance and support for MPS and assist sales and marketing departments
• Collaborate with sales department to develop and generate demand for new business by executing diverse strategies that contribute to reaching quota
• Support sales department with visits and presentations to end users
• Perform pre-installation demonstrations of equipment when required
• Support other countries in the region when required
• Support the service and support department in pre and post sales if applicable
• Participate in internal and external training of applicable products
• Serve as technical lead in addressing channel and end-users’ technical issues, including those related to compatibility and integration
• Design and demonstrate proof-of-concept solutions based on established requirements
• Respond to customers, distributors, wholesalers, or subsidiaries regarding medium to high level queries
• Conduct installation courses, fault diagnosis, and first-level assistance
• Report irregularities found in the operation of products that are not stated in technical notes or in respective manuals followed by the disassembly, calibration, and test of products
• Conduct team demonstrations, installations, and review of equipment

Main Requirements

• 5+ years of experience in pre-sales, solution consulting, or technical support within the Managed Print Services (MPS) industry.
• Strong negotiation skills and customer orientation.
• Experience leading customer Proofs of Concept (PoCs) to validate solution performance and business value.
• Intermediate English (Preferred)
• Completion of an undergraduate program

Travel

National Travel - Up to 50%