Delivery Manager

About Workato

Workato delivers enterprise infrastructure for the agentic era redefining iPaaS and helping enterprises unify data applications processes and AI into a single governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500 Workatos cloud-native architecture connects every application data source and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more visit

Why join us

Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley please submit an application. We look forward to getting to know you!

Also feel free to check out why:

• Business Insider named us an enterprise startup to bet your career on

• Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an experienced Delivery Manager to join our Professional Services team. This role is integral to managing projects that guide our customers on automation best practices architectural patterns and governance processes and to helping them scale their automation practice through initial and expansion services engagements.

Workato Delivery Managers are essential to the growth of our SaaS business and play an integral role in helping organizations leverage and adopt our platform enterprise-wide. As a Delivery Manager you will have ownership of our customers implementation journey from post-sales through go-live while building trusted customer relationships including C-level executives. The primary goal of the Delivery Manager is to help customers generate significant business value from their Workato doing so you will be responsible for earning the right to be a trusted advisor by understanding and managing our customers throughout their project lifecycle and driving adoption.

In this role you will also be responsible for:

• Project Execution & Delivery

• Independently develop manage and execute project plans based on statements of work ensuring alignment with customer business goals

• Lead project-level engagements

• Ensure successful project closure aligning customer stakeholders and internal account teams on next steps

• Proactively identify and assist in closing expansion opportunities in services and software

• Financial & Resource Management

• Manage project budgets up to $500k ensuring projects remain within scope and budget

• Monitor budgets closely and prepare change orders as needed

• Oversee 5 project resources across internal partner and customer teams (including onshore nearshore and offshore resources)

• Anticipate resource availability issues proactively creating backup plans

• Identify and mitigate resource skill gaps if applicable

• Agile Project Management

• Drive project timelines prioritizing client need and adapting plans without oversight

• Independently assess technical and non-technical risks create mitigation plans and communicate risks effectively up to the director/VP level

• Proactively engage cross-functional teams (product & engineering support etc.) to address risks before they escalate

• Stakeholder Communication & Reporting

• Deliver crisp error-free weekly status reports to both internal and customer stakeholders

• Lead status calls ensuring alignment and next steps are clearly documented

• Maintain rigorous PSA data hygiene ensuring project data is up to date with minimal variance

• Achieve high CSAT scores through excellent project execution and customer engagement

• Thought Leadership & Industry Expertise

• Evangelize Workatos GEARS Framework and delivery methodology coaching customers to become champions of their own automation strategy

• Articulate Workatos differentiation in the iPaaS space comparing key product features to competitors

• Team Development & Continuous Improvement

• Contribute 1 assets per quarter to enhance delivery methodology

• Collaborate closely with pre-sales sales and customer success teams to drive customer success and business expansion

Requirements

Qualifications / Experience / Technical Skills

• 5 years of project management experience with a proven track record of success

• 5 years delivering professional services for a strategic consulting firm large-scale system integrator or professional services unit within a software company

• Experience managing 2-3 project resources and project budgets up to $500k USD

• Experience with common project management methodologies including Agile Scrum and Waterfall. Actively working on one (1) agile delivery methodology (SPC preferred CSM PSM SAFE Agile etc.) certification.

• Experience in commercial business accounts with 1-3 enterprise accounts preferred

• Demonstrated ability to develop and maintain director/VP-level relationships

• Proven ability to develop and maintain C-level relationships establishing trust as a strategic advisor

• Demonstrated ability to grow accounts (ARR) and expansion services

• Track record of working cross-functionally within an organization to align on internal account strategy serving as a key multiplier for business growth

• iPaaS or integration experience preferred with the ability to articulate common functional & non-functional requirements to various stakeholders

Soft Skills / Personal Characteristics

• Ability to thrive in a fast-paced high-growth and unpredictable environment

• Demonstrate high energy and have strong project management experience including:

  • Project scoping & planning

  • Risk & change management

  • Status reporting

#LI-NJ1

(REQ ID: 2919)

#LI-NJ1

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1