CUSTOMER SERVICE MANAGER

Activities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee daily customer service operations including order entry, scheduling, updates, and issue resolution.
• Collaborate with Production, Planning, Purchasing, and Logistics teams to align customer orders with production capacity and material availability.
• Lead weekly and daily production planning meetings; communicate priorities and constraints to internal stakeholders.
• Monitor order progress and proactively address delays, bottlenecks, or capacity conflicts.
• Ensure accurate input and maintenance of customer purchase orders, forecasts, and delivery requirements.
• Analyze customer demand patterns to support forecasting and production planning.
• Improve processes involving order management, communication flow, and production schedule visibility.
• Manage escalations, customer complaints, and service recovery actions.
• Generate and review key customer and production planning metrics.
• Maintain strong relationships with key accounts to understand expectations and future requirements.
• Support continuous improvement initiatives related to lead times, schedule adherence, and customer satisfaction.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in Business, Supply Chain, Operations Management, or related field.
• 3-5+ years of experience in customer service within a manufacturing environment.
• Experience in production planning or scheduling strongly preferred.
• Prior supervisory or team-lead experience recommended.

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

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Joining TotalEnergies means committing to the energy transition and helping provide energy that is more affordable, more available, and more sustainable for as many people as possible. You will grow within an international multi-energy company where every talent matters. You will contribute to ambitious projects and deliver concrete solutions to today's energy challenges.

Throughout your career, you will benefit from a wide variety of assignments and tailored learning opportunities. You will fully develop your potential in an environment that fosters innovation and excellence. Join committed and collaborative teams where success is built together.

We place respect and employee well-being at the heart of our performance. That is why TotalEnergies values diversity and promotes equal opportunities for all.