Lead a team that keeps the internet safe
Are you an experienced Content Moderator ready to take the next step into leadership? Do you enjoy coaching teams, improving performance, and making impactful decisions in digital environments?
We are looking for a Team Leader / Supervisor / Content Moderation Lead to join our Trust & Safety operations in Guadalajara, where you will guide a team responsible for maintaining safe, high-quality online platforms for users worldwide.
What you’ll do
Lead, coach, and support a team of Content Moderators / Content Analysts / Trust & Safety Specialists
Monitor performance based on KPIs, SLAs, and quality metrics
Provide regular feedback, coaching, and development plans for team members
Ensure correct application of community guidelines and content policies
Manage escalations, complex cases, and sensitive content decisions
Collaborate with Quality Assurance (QA), Policy, and Operations teams
Analyze trends, identify performance gaps, and drive continuous improvement
Foster a positive team environment focused on engagement and retention
What we’re looking for
Experience in Content Moderation / Trust & Safety / Content Review environments
Previous experience as Team Leader or Supervisor Internal or General Use o Senior Content Moderator (with mentoring responsibilities).
Core skills
Strong leadership and coaching abilities
Experience managing performance metrics (KPIs, SLAs, quality)
Decision-making and problem-solving skills
Ability to work in fast-paced, high-volume operations
Strong communication skills (English preferred)
High attention to detail and strong judgment
Nice to have
Experience in digital platforms, social media, or user-generated content environments
Exposure to QA, compliance, or policy enforcement processes
Experience handling escalations or sensitive content scenarios
Familiarity with reporting tools, dashboards, or operational metrics
Why join us?
Be part of a global Trust & Safety operation supporting digital platforms
Grow your leadership career in a fast-growing industry
Work in a collaborative, multicultural environment
Gain exposure to operations, analytics, and performance management
Important to know
This role involves leading teams that review high volumes of online content
Some content may be sensitive in nature Internal - General Use
Strong emotional intelligence and decision-making are key to success
Team Leader Content Moderation • Guadalajara, Jalisco, Mexico
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