Supervisor/Manager Call center
Valce Talent Solutions • Monterrey, Nuevo Leon, Mexico
Hace más de 30 días
Descripción del trabajo
Service Desk Operations and Governance - 5+ years of experience
SLA, KPI, and Performance Management
Leadership and Team Management
Escalation and Incident Management
Reporting and Operational Reviews
Quality Assurance and Continuous Improvement
Self-Service, Analytics, and Automation
Onsite Monterrey/Saltillo
Advanced english