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CRH Talento de IT
Customer Service Representative BilingualCRH Talento de IT • Ciudad de México, Ciudad de México, Mexico
Customer Service Representative Bilingual

Customer Service Representative Bilingual

CRH Talento de IT • Ciudad de México, Ciudad de México, Mexico
Hace más de 30 días
Descripción del trabajo

Position: Customer Service Representative Bilingual

Location: San Mateo Nopala, Naucalpan, Estado de México

Work Model:

  • Hybrid Model
  • Weekly schedule of 48 hours.
  • Operation hours:
  • Flexible Shift: On-Site Monday to Thursday (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)
  • Remote: Fridays (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)
  • Remote: One Saturday per month (07:00 am to 03:00 pm)

We are offering:

  • Pay rate: $23K MXN Monthly
  • Direct Hiring
  • Law Benefits
  • Enhaced Employee Benefits

Requirements:

  • Bachelor’s degree is preferred. Candidates with some college or university are allowed.
  • Proven English proficiency – both spoken and written (preferably native English or language certification).
  • Customer service mindset.
  • High Volume Call Center Experience

Key Responsabilities:

  • Provide positive customer experience while appropriately handling routine inbound calls and/or chats related to vehicle financing, including but not limited to payment extensions, due date changes, payment research, and support of self-services available online.
  • Take ownership of each call to transform customer experience in every moment to build lifetime relationships; representatives are empowered to resolve customer needs independently and are expected to:
  • Manage call flow progression effectively to meet customer service level expectations while delivering best in class service.
  • Utilize online knowledge-based materials and navigate multiple applications to assist with call handling and decision making.
  • Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes.
  • Clearly explain process requirements and obtain required information from customers.
  • Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date.
  • Possess workplace agility:
  • Remain knowledgeable and prepared for upcoming changes to processes and technology.
  • Embrace the call center environment and deliver best in class customer service by leveraging all resources to maintain expected productivity levels
  • Be prepared to engage and contribute positively to a collaborative, team-based environment.

Contact Details: allison.salazar@crhit.com

This is a high-visibility opportunity where your expertise will directly impact our Customer’s engineering user experiences.

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Customer Service Representative Bilingual • Ciudad de México, Ciudad de México, Mexico

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