Position Summary:
The Events & Guest Services Supervisor is responsible for overseeing daily guest service operations and coordinating onboard events to ensure an exceptional guest experience.
This role supervises and assists with guest inquiries and issue resolution, manages event logistics and scheduling, and acts as a key liaison between guests and shipboard departments. The position supports seamless communication, efficient problem-solving, and the successful delivery of entertainment, enrichment, and special events throughout the voyage.
Key Responsibilities:
Plan, organize, and supervise pre-planned or last-minute group events, including preparation, setup, venue planning, and all other requirements.
Communicate and coordinate any group or wedding-related requests with the relevant onboard leaders, ensuring each department is aware of its responsibilities.
Coordinate and conduct charter, group, or media-related site inspections and/or ship tours as requested by the corporate office.
Proactively contact suite and VIP guests upon arrival and meet with them to discuss their needs throughout the cruise, providing a concierge-style service.
Own the suite guest experience and program by ensuring that all suite and VIP guests are provided with the highest level of personalized service.
Support the Guest Services team in a supervisory role whenever possible, especially during cruises with low group or wedding counts.
Work with the Finance team to ensure all items are charged by the relevant department to support accurate end-of-cruise reporting.
Skills, Knowledge & Experience:
Proficiency in Excel, PowerPoint, Microsoft Word, and hospitality software.
Fluent English language skills, both verbal and written.
Knowledge of additional languages is preferred.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.
Understanding of the foundation of guest service, with the ability and willingness to deliver outstanding service to guests.
Non-Negotiable Requirements:
Minimum of 2 years’ experience as an Events Manager in hotels or resorts, or at least 1 year of experience in a similar position within the cruise industry.
Strongly Preferred:
Bachelor’s degree in Business Administration, Hospitality Management, or Hotel Management.
Contract Details:
6/2 rotation: continual rotations of 6 months onboard followed by 2 months of vacation.
Shared cabin with private bathroom facilities.
Events & Guest Service Supervisor • Cancún, Quintana Roo, Mexico
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