Assistant IT Supporter, Service Desk

Job Req Number: 120542
Time Type: Full Time

Assistant IT Supporter

The Assistant IT Supporter is responsible for providing information and help in resolving IT related problems within Group DSV.

Tasks and responsibilities

1. Cooperation with other employees. Providing first line support Desk wors 24/7 (Mexico Team works Monday-Friday 08:00-17:00).
2. Receiving reports from users (phone mail WWW) initial classification in our ITSM tool assigning them to corresponding helpdesk 2nd and 3rd line teams.
3. Informing and assisting users in case of IT system failure.
4. Quick diagnosis and independently solving issues according to defined Service Level Agreement (SLA)
5. User administration for supported applications
6. Business support in recurring tasks within IT systems during and at the end of the month.
7. Maintaining high level of users support in terms of provided service.
8. Accurate reporting of the time spent between each type of tasks.
9. Compliance with internal regulations procedures law and managers orders including labor regulations regulations on remuneration and other internal regulations in the company including companys intellectual property protection.
10. Behaviors and attitudes consistent with the values.
11. Professional skills development by participation in training and constant self-education.

Education and skills

1. Fluency in oral and written English minimum B2 level
2. Practical knowledge of Windows systems
3. Basic knowledge of IT matters
4. Assertiveness in working with internal client
5. Emotions handling both yours and clients
6. Building relationships
7. Ability to discover clients needs
8. Independent knowledge acquisition
9. Work in an international environment
10. ITIL awareness

Minimal work experience
Minimum 6 months of experience in IT Service Desk Help Desk or IT Support.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.

Required Experience:

Junior IC

Employment Type : Full Time
Experience: years
Vacancy: 1