Business Development Associate

Our Company:ISN was established in 2001 and is a global leader in contractor and supplier work closely with a variety of household-name clients in the US Canada Europe Australia Latin America and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.

**Please submit resumes in English**

The positionAs an integral member of the Customer Service team you will serve as the driver of quality for customer inquiries and internal administrative functions. You will be responsible for managing customer workflows and the day-to-day processes of Contractor Development. Specifically you will:

• Proactively service and support contractor/ supplier customers
• Conduct training on software products via phone web based and face to face meetings
• Participate in the implementation of sales and marketing projects
• Field incoming calls handle contractor customer inquiries and troubleshoot problems
• Assist with CRM testing
• Handle customer account management functions including invoicing and collections
• Proactively analyze customer service processes and bring forth ideas for continuous improvement
• Apply customer-centric consulting approaches to ensure the success of customer inquiries

Who should apply

• Excellent verbal and written communication skills
• Excellent customer service orientation
• Proficient computer skills (Word Excel PowerPoint e-mail applications)
• Desire to work with people and consistently engage in verbal interaction over the phone
• Ability to de-escalate calls using critical thinking and soft skills
• Genuine desire to progress into a sales development role

Requirements:

• Bachelors degree from an accredited university and/or equivalent work experience
• Bilingual in English & Spanish (read write and speak)

ISN Benefits*

• 100% paid private health coverage premiums for employees and dependents
• Employee assistance program
• Paid time off
  • 0-1 year 15 day (pro-rated first year)
  • 1-5 years 20 days
  • 5-10 years 25 days
  • 10 years 30 days
• Holidays 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for public transportation
• Team-building activities and events including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program: Focuses on community financial mental nutrition physical and social health
• Business casual jeans allowed

Onsite Requirements: Employees must be within a commutable distance to the office and be willing to come into the office for required trainings events team activities and meetings. Employees are required to be in-person during training and at least 3 days per week on an ongoing basis. Most employees are in the office 4-5 days per week.

*All benefits are subject to change with notice to the employee

#LI-DNI

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1