Customer Master Data Analyst

Customer Master Data Analyst

Description -

Job Summary
This role is responsible creating and maintaining partner master data. Identifies process improvements and offers support to the sales team via Contract Administrators. Analysis information received to process or update correct partners information.

Responsibilities
Analise requests received to confirm information is correct to process them and be able to provide a resolution with accuracy and within SLA. Manages partner master data process ensuring accuracy SLA commitment.
Maintains and updates partner records information in Click&GO Partner portal etc ensuring data accuracy and completeness.
Maintains and updates process documentation.

Identifies areas for process improvement and works with the team to implement changes.
Provides support to requestors by addressing inquiries resolving issues and assisting with partner setup related tasks.

Education & Experience Recommended
Four-year Degree in Sales Business Administration Engineering any other related discipline or commensurate work experience or demonstrated competence.
Typically has 0-2 years of work experience preferably in customer support sales operations sales support people management customer master data management or a related field.

Knowledge & Skills
English 95%

Administrative Support
Customer Relationship Management
Customer Support
SAP Applications

Microsoft applications

SQL knowledge and programing ( it is a plus)

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Able to work in a changing environment

Flexible

Sense of urgency

Impact & Scope
Impacts own work and acts as a team member by providing information analysis and recommendations in support of team efforts.

Complexity
Learns to apply basic theories and concepts to work tasks.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Sales Operations

Schedule -

Full time

Shift -

First Shift (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1