Collections Specialist - Temporary

At Intugo, we partner with international companies by providing administrative and operational support that helps them grow while creating quality employment opportunities in our community. We are currently seeking a Collections Specialist I to join a U.S.-based Accounting & Finance team on a 6-month temporary contract. In this role, you will be responsible for managing customer accounts, processing collections, applying payments, resolving billing discrepancies, and maintaining accurate financial records while providing excellent customer service. Key Responsibilities • Process collections and cash application transactions accurately and on time. • Contact customers to collect outstanding balances and follow up on overdue accounts. • Prepare balance summary reports and reconcile customer accounts. • Review account notes and maintain accurate customer records. • Investigate and resolve billing discrepancies, unapplied payments, and payment issues. • Process account adjustments, write-offs, refunds, and credits as needed. • Collaborate with internal departments to resolve customer concerns. • Assist with month-end Accounts Receivable activities and reporting. • Maintain compliance with company policies and accounting procedures. Required Qualifications • Advanced English proficiency (required). • Previous customer service, data entry, or collections experience preferred. • Strong analytical, problem-solving, and organizational skills. • Excellent written and verbal communication skills. • High attention to detail and ability to manage multiple priorities. • Proficiency in Microsoft Excel and Microsoft Word. • Basic accounting knowledge or coursework is preferred. • Experience working with U.S.-based clients is a plus. • Experience with Great Plains or similar accounting software is a plus. Benefits • Competitive salary. • Grocery vouchers. • 4% savings fund. • Private medical insurance (employee only). • 15-day Christmas bonus (increases with tenure). • Mexican law benefits. • Paid training. • Monday–Friday schedule.