Customer Care Manager
Contract Type
Permanent
Country
MEXICO
Location
Guadalajara
Your opportunity
Support Customer requests for emergencies, trouble shooting and technical assistance during warranty and life cycle of the equipment by securing HSS&E (Health, Safety, Security & Environmental). Lead complete solution delivery from customer call until complete issue resolution with the help of experts from Product Support. Is a key role between customer and After Sales Manager for technical problem solving and follow-up.
Your Mission
PURPOSE:
Support Customer requests for emergencies, trouble shooting and technical assistance during warranty and life cycle of the equipment by securing HSS&E (Health, Safety, Security & Environmental). Lead complete solution delivery from customer call until complete issue resolution with the help of experts from Product Support. Is a key role between customer and After Sales Manager for technical problem solving and follow-up.
Main Responsibilities:
- Collect and filter customer calls, identify needs and answer or manage accordingly any technical request in compliance with
- the HSS&E standards to ensure general support requests from customers are answered
- Issue Service Request for intervention and ensure follow up with Planning team
- Open and drive Non conformity through SINCRO until problem solved and it's confirmed by customer
- Follow and support Field Service Engineer during intervention at customer site
- Follow up and ensure Sales Order and Service order required are created and aligned
- Collect and send technical report to customer
- Coordinate audit execution : Diagnostic Visit, ECO audits, Line audit
- Organize stand alone or complete line regular maintenance and emergency intervention
- Manage Warranty intervention following Issue resolution process
- Troubleshooting and technical assitance for our customers during working hours.
- 365 Technical Assistance support.
Your Profile
Qualifications:
- 5 years of working experience in after sales or production plant
- High technical knowledge of Sidel products and complete line equipment
- Strong verbal and written communication skills in order to establish a very good customer relationship
- Excellent responsiveness, dynamism, tenacity, autonomy and motivational skills
- Ability to interface with all levels of the organisation
- Excellent multi-tasking abilities
Customer Care Manager • Guadalajara, MEXICO
Our client operates a two-sided marketplace and software platform in the outdoor hospitality space.On one side, travelers use the platform to discover and book campgrounds and RV parks.On the other... Mostrar más
You are passionate about the role and thrive on solving complex problems with a talented team of colleagues who both challenge and support you.You believe in lifelong learning, constantly honing yo... Mostrar más
Our client is a fast-growing SaaS platform transforming the outdoor hospitality industry.They operate a two-sided marketplace: a traveler-facing booking experience and a powerful reservation manage... Mostrar más
As a Customer Service Specialist, your focus is to communicate with inbound and outbound call traffic to collect.You will communicate directly with patients in a professional and.Responding to tele... Mostrar más
Híbrido – Sede principal en ciudad con opción de trabajo remoto.Te inspira optimizar la experiencia de clientes a través de soluciones tecnológicas innovadoras? Buscamos una persona proactiva, anal... Mostrar más
We are seeking a meticulous and proactive.Basic technical knowledge is required, and you will be expected to review work primarily via.The ideal candidate will have a deep understanding of.While ex... Mostrar más
We are looking for an experienced and innovative.In this role, you will lead cross-functional teams to refine and execute the product strategy and roadmap, ensuring that our products meet customer ... Mostrar más
Client Support Representative (Freight Forwarding).Ready to start your career in global logistics and customer support?.You’re comfortable working in a.You’re detail‑oriented but can also.You’re ea... Mostrar más
