Order Entry Technician

Overview

Element has an opportunity for an Order Entry Technician to perform order entry of incoming test requests and other scheduled tasks under direction of Office Manager or detailed procedures. Perform technical review of client POs to ensure compliance.

Responsibilities

• Receive incoming shipments & assist with customer pickup and return of samples
• Review customer POs and enter work orders into the Labman system
• Verify that orders received include all necessary paperwork to allow for proper testing of samples
• Contact customers over PO discrepancies or to obtain additional test detail
• Serve as a point of contact for customers assisting them with order status updates
• Distribute entered sample/material to required processing departments
• Work with Production and Laboratory personnel to expedite work
• Insure that requirements for Subcontracting of work are met and generate required documentation upon request
• Alert staff to expedite/ rush work and follow-up on issues
• Promptly address revised POs for work in progress by entering the new POs into the system and communicating changes to appropriate department supervisor
• Interact with internal departments on questions or issues related to particular projects
• Assists with coordination of production quality and process improvements
• Will occasionally function in the role of Quality Administrator for typing certifications and emailing to the customer
• Ensures all work is performed in accordance with company safety and quality policies and procedures and regulatory agency regulations
• Other duties as assigned by supervisor or lab management

Skills / Qualifications

• To perform this position successfully an individual must be able to perform each essential duty satisfactorily
• The requirements listed below are representative of the knowledge skill and/or ability required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Bachelors degree in Engineering or a similar technical discipline is preferred
• Completion of a two-year technical program or equivalent combination of education and work experience required
• Relevant experience in logistics customer service or a materials testing or manufacturing environment desired

This position requires access to export-controlled commodities technical data technology software and services. U.S. citizenship U.S. legal permanent resident status protected person status under 8 U.S.C. 1324b(a)(3) or U.S. Government export authorization is required. Any offer of employment is contingent upon the employer obtaining the necessary export authorization including if required an export license from the U.S. Department of Commerces Bureau of Industry and Security the U.S. Department of States Office of Defense Trade Controls or other applicable government agency.

Diversity Statement

At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1