Account Specialist-Global Sales (Coordinator)

The Account Specialist GSO executes the merchandising of group contract business transient and/or extended stay sales opportunities by using Marriotts sales information systems and technology. The Sales Merchandiser GSO serves as the point of contact between customers GSO Sales Managers/Directors and the this role the Account Specialist GSO utilizes sales techniques to maximize revenue and build customer addition this position has direct accountability for select transactional sales activities for a designated number of group and corporate accounts. Assisting in all the activities related to the Account Team Base Selling Model.

• High School diploma or equivalent required.
• Minimum of 2 years experience in Sales and Marketing Guest Services Front Desk or related professional area OR a 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management required.
• Ability to develop reports business correspondence read understand policy and procedures manuals.
• Ability to communicate effectively with all levels of internal and external customers.
• Attention to detail and accuracy.
• Knowledge on RFP and data base administration.
• Ability to work well as a team.

1. Ability to work under pressure and meet deadlines in a timely manner.

• Time management and organizational skills under heavy workloads with frequent interruptions with the ability to react positively to job pressure and changing priorities.
• Strong proficiency in both English and Portuguese. Spanish as preferential.
• Technical skills: Microsoft Outlook (Excel PowerPoint Word Access) Office 365 including Skype for Business.

Managing Work Projects and Policies

• Evaluate qualify and respond to leads in a professional and timely manner. Majority of communication will be via telephone email and SFAWeb/CI/TY and EMPOWER. Leads and follow-up communication from hotelswill be generated through SFAWeb/CI/TY.
• Act as the liaison between the customer and hotel(s) to present rate proposals maximize or convert potential bookings and close the sale.
• Generate the follow up and submission of contracts to finalize sales transactions (both group and transient business).
• Ensure business is transitioned to designated property appropriately and in a timely manner for proper service.
• Provide service to customers to grow account share on behalf of MI across the enterprise (Marriott Enterprise and Milux).
• Participate on project and account teams executing activities that support strategic account management and team-based sales models.
• Support managers and-or directors on sales calls as appropriate.
• For assigned accounts provide proactive account management support with primary focus on both the transient and group segments. Maintain both telephonic and face-to-face relationship with each accounts key group buyers/intermediaries who impact the accounts group buying process.
• Provide support for sales program/event coordination (e.g. Hotel Excellence! Meetings Excellence! sales events The Exchange events Open Week events trade shows GMID GCAW etc.) providing support and/or general administrative support as needed(preparation of collateral material appointment setting RSVP etc.) aligned to the B2B strategy.
• Act as liaison communication with Travel Counselors of the TMCS and sales activities support (rate distribution and rate auditing)
• Support in the management of special projects (such as telemarketing special reports e-commerce sales potential Marriott Bonvoy enrollments etc.).
• Support on Process of Wholesaler ID #s for wholesalers or new products and tools as applicable.

Maintaining Business Goals

• Establish and maintain complete and up-to-date lead response information in SFAWeb/CI/TY and alternate information systems to ensure accurate reporting.
• Assist with the closing of business opportunities to ensure team and departmental goals are met.
• Generate and organize sales reports utilizing internal data systems (e.g. SFAWeb/CI/TY MRDW Tableau and EMPOWER).
• Support operating budgets and venue targets to support the GSO business plan.
• Monitor and evaluate GSO office processes and procedures; recommend improvements as necessary.
• Provide reports of focus accounts (weekly group funnel reports all public version reports from SFAWeb such as GSO5 GSO6 GSO8 report from Tableau etc.).
• Participate in account mapping.
• Participate in pricing processes.
• Assure that customers profiles are updated supporting as required.
• Support sales managers and directors with the implementation of sales strategies across all segments (wholesalers TMCS corporate and group accounts and intermediaries).
• Participates and supports the Manual Adjustment processes at the end of each quarter.

Demonstrating and Applying Discipline/Functional Knowledge

• Use standard software applications such as MS Office SFAWeb/CI/TY EMPOWER MRDW Tableau Microsoft Teams etc.
• Act decisively to recover from mistakes. Know how to develop/propose/initiate solutions and when to involve a leader.
• Act independently to improve and increase skills and knowledge.

Contributing to Teams

• Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge.
• Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization.
• Work effectively in a virtual team-based environment.
• Work collaboratively to support #Milux positioning and selling.

Leading/Managing Teams

• N/A

Additional Responsibilities/Competencies

• Prepare edit and proofread written documents (e.g. daily logs business letters memoranda reports etc.) to ensure accuracy and completeness.
• Express oneself clearly concisely and effectively through written and verbal communications.
• Approach opportunities with a positive open-mind.
• Display creativity and innovation to identify opportunities to improve departmental processes and programs that will enhance team productivity and/or business results.
• Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards.
• Maintain confidentiality of proprietary materials and information.
• Perform special projects and other duties assigned.