Manager of Sales Support

Quantum is seeking a dynamic and results-oriented Manager of Sales Supportto lead and scale our order-to-cash support function within our growing Guadalajara office. This role plays a critical part in enabling a high-performing global sales organization by ensuring operational excellence process efficiency and a superior customer experience.

This leader will oversee end-to-end order management processes drive continuous improvement and partner cross-functionally with Sales Finance and Customer Operations to support revenue execution and business growth.

Key Responsibilities

Leadership & Team Management

• Lead coach and develop a high-performing order management team fostering accountability collaboration and continuous learning.

• Establish clear performance metrics monitor productivity and drive service excellence.

• Support hiring onboarding and ongoing development of team members.

Order Management & Operational Excellence

• Oversee the accurate and timely processing validation and booking of global sales orders.

• Ensure adherence to internal controls pricing policies and revenue recognition requirements.

• Identify process gaps and implement scalable improvements to enhance efficiency and accuracy.

Sales Support & Deal Enablement

• Partner with Sales to support deal structuring pricing and proposal development.

• Ensure timely and consistent quote generation aligned with company guidelines.

• Act as an escalation point for complex order issues and customer inquiries.

Reporting & Business Insights

• Monitor order pipeline backlog shipments billing and delivery performance.

• Deliver actionable reporting and insights to Sales and leadership teams.

• Use data to identify trends risks and opportunities for operational improvement.

Cross-Functional Collaboration

• Work closely with Finance Logistics IT and Customer Support to ensure seamless order fulfillment and customer satisfaction.

• Drive alignment across systems and processes (e.g. ERP CRM tools).

Customer Experience

• Champion a customer-first mindset ensuring timely resolution of order issues and proactive communication.

• Maintain strong relationships with internal and external stakeholders.

Qualifications

• Experience:

  • 5 years of experience in order management sales operations or a related function.

  • Prior experience in a lead or supervisory role preferred.

• Functional Expertise:

  • Strong understanding of order-to-cash processes pricing quoting and revenue operations.

  • Experience supporting complex technical product or solution environments (technology industry preferred).

• Systems & Tools:

  • Proficiency with ERP/CRM platforms (e.g. Microsoft Dynamics 365 Oracle ERP Salesforce).

  • Advanced Microsoft Office skills (Excel Outlook Word).

• Skills & Competencies:

  • Strong analytical and problem-solving skills with attention to detail.

  • Excellent communication skills (English required written and verbal).

  • Ability to manage multiple priorities in a fast-paced environment.

  • Proven ability to drive process improvements and influence cross-functional stakeholders.

  • Customer-focused with strong business acumen.

Preferred Qualifications

• Experience in data storage backup archival or related technologies.

• Familiarity with global sales operations and international order processing.

Work Environment & Expectations

• Ability to manage competing priorities and meet deadlines including peak periods (e.g. quarter-end).

• Flexibility to work in-office in Guadalajara as needed in a hybrid environment.

• Capability to work both independently and collaboratively within a global team.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1