Regional Site Manager, SSD

About Amazon
At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon Operations
Operations is at the heart of Amazon business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every these key roles youll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the worlds greatest selection of products and services with the worlds best customer experience.

We are seeking an Regional Site Manager to lead SSD buildings in a region.
Your responsibilities:
- Managing an environment concerning the delivery of Amazon orders direct to our customers subject to ever rising volume and complexity operating on a 24/7 basis
- Managing day-to-day relationships with multiple Delivery Service Providers and suppliers (DSPs Flex Drivers etc)
- Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
- Presenting operational metrics regularly to the senior leadership team
- Problem-solves for closing gaps between performance and goals
- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition performance and career management learning and development succession planning and employee engagement
- Works with key business partners such as Transport & Sortation Last Mile Management Finance Loss Prevention IT HR ACES and Engineering.
- Lead the Inbound and Outbound processes for the building owning end-to-end processes.



Key job responsibilities
The Regional Site Manager leads operations for 70k units. Manages End-to-End execution including Inbound Outbound and On the Road execution. Leads a team of multiple sites with 6 managers and 50 Associates each being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team assigns the tracking strategy and controls the operation to ensure timely and successful execution.

A day in the life
This manager will be responsible for key metrics include but are not limited to: Safety Metrics Inbound Metrics Outbound metrics On-The-Road Metrics Under the Roof Metrics and Cost Metrics including lead Savings projects.

About the team
Responsible for goals for the entire Operation Network where the strategy may not yet be defined. Establishes workflows SLAs and operational excellence mechanisms at the site. Sets the standard for effective Multi-Site management and is well versed in industry practices and technologies. Has a deep understanding of the business priorities and customer needs and can proficiently translate those needs into the right solutions. Brings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost-benefit analyses). Broad experience across functional and technical areas designing developing deploying and maintaining large-scale operations.

- Bachelors degree or equivalent or experience in Engineering Operations Business Administration or a related field
- Speak write and read fluently in English
- 8 years of leadership in operations customer service retail distribution shipping/logistics healthcare hospitality or manufacturing experience

- Masters degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1