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L'EVATE Inc.
Bilingual Technical Customer Support AgentL'EVATE Inc. • Mexico City, Mexico, Mexico
Bilingual Technical Customer Support Agent

Bilingual Technical Customer Support Agent

L'EVATE Inc. • Mexico City, Mexico, Mexico
Hace 3 días
Descripción del trabajo

Are you fluent in both English and French

Do you enjoy solving technical problems while delivering world-class customer service

We are hiring a Bilingual Technical Customer Support Agent to support Canadian customers across technical platforms email services and marketing campaigns.

This is not a basic call center role.

This is an opportunity to become a trusted technical advisor to clients while working in a structured measurable and growth-focused environment.

If you are organized tech-savvy customer-focused and confident speaking both English and French we want to meet you.

What Youll Be Doing

Technical & Customer Support

  • Handle inbound calls and emails in both English and French
  • Troubleshoot technical issues and guide customers to resolution
  • Take full ownership of customer cases from start to finish
  • Log all interactions accurately in our ticketing system
  • Meet SLAs and quality standards while maintaining a professional empathetic tone
  • Build rapport with new and existing customers

Email & Platform Support

  • Assist with email setup password resets forwarding and troubleshooting
  • Support clients using email relay tools (tracking analytics delivery log review)
  • Help customers improve email deliverability and list quality

Campaign & Reporting Support

  • Assist with campaign setup and monitoring
  • Support post-campaign follow-ups
  • Help prepare basic performance reports
  • Maintain accurate campaign data
  • Collaborate with internal tech and operations teams

What Were Looking For

Required:

  • Fluent in both English and French (verbal and written)
  • 23 years customer service experience
  • Strong technical troubleshooting ability
  • Comfortable speaking on the phone with international clients
  • Strong multitasking and organization skills
  • Professional friendly solution-oriented mindset
  • Ability to ask probing questions and identify root causes

Nice to Have (Not Required):

  • Experience in technical support or call centers
  • Experience with ticketing systems or CRM tools
  • Experience with email platforms or campaign tools
  • Background in communications marketing or related field

To apply please send:

  • Your updated resume
  • A short voice recording (12 minutes) introducing yourself in English and in French
  • A brief paragraph describing your technical support experience
  • Subject line: Bilingual Technical Support Your Full Name

Applications missing voice recordings will not be reviewed.


Employment Type : Full Time
Experience: years
Vacancy: 1
Hourly Salary Salary: 8 - 10

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Bilingual Technical Customer Support Agent • Mexico City, Mexico, Mexico

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