Marketing Client Success Manager - (VISA NEEDED) Guadalajara MX

Do you want to work in a fun, creative and collaborative environment that also makes a difference in the lives of tens of thousands of people every day? Our client, a Florida based digital marketing agency that works exclusively with senior living communities and vendors is looking for a full time Senior Client Success Strategist Marketing to join our growing team. As a key player in our agency, you will be the main liaison between clients and our internal team. Working in partnership, you will develop and drive the delivery of innovative marketing strategies tailored to the unique needs of our senior living clients. This role is an opportunity to make a meaningful impact, have fun, and contribute to the betterment of the senior living industry.

Qualifications for Success

Client Relationship Management

• Cultivate and maintain strong, collaborative relationships with senior living clients, demonstrating a deep understanding of their industry, challenges and goals
• Act as a trusted advisor, providing strategic guidance to help senior living communities thrive in the digital age

Strategic Planning

• Analyze industry trends and client data to create actionable plans that align with the unique objectives of senior living communities
• Collaborate with internal and external cross-functional teams to develop and execute comprehensive marketing strategies specifically crafted for the senior living sector

Project Management

• Manage multiple senior living client accounts simultaneously, ensuring all projects are executed with sensitivity to the needs and preferences of each individual client
• Coordinate with internal teams to facilitate the seamless execution of campaigns that resonate with the senior living audience, support the clients’ brands and meet their marketing and business objectives

Creative Problem Solving

• Identify opportunities and recommend marketing strategy improvements
• Address challenges with a positive and solutions-oriented mindset, recognizing the importance of respecting client concerns

Performance Analysis

• Monitor and analyze key performance indicators (KPIs) and recognize and drive both internal and client discussions around potential issues before they become big problems
• Review regular performance reports and actionable insights with each client

Client Education and Growth

• Educate senior living clients on emerging trends in digital marketing and help guide discussions around adoption of those trends to improve overall marketing performance
• Demonstrate the value of our services through clear and compelling communication, emphasizing the positive impact on their businesses
• Introduce new services to clients to expand our revenue

Requirements

• Valid US visa and eligibility to work in US are required.
• Bachelor's degree in Marketing, Business, or a related field
• 8-10 years of experience in digital marketing and account management, preferably within the senior living industry; experience in the senior living industry is a plus
• 2-5 years of experience in an advertising agency or similar production-oriented environment is a plus
• Proven strategic planning expertise including the ability to recognize or hear an issue, brainstorm solutions and present them to the client in a logical manner
• Strong customer service skills with a focus on building long-term client and peer-to-peer relationships
• Excellent communication and presentation skills
• Ability to handle difficult client situations with executive-level professionalism

Benefits

• Christmas Bonus: 30 days, to be paid in December.
• Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
• Minor Medical Insurance
• Dental Insurance: Always smile with confidence!
• Life Insurance: (Death and MXN Disability)
• Vacation Days: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
• Cell Phone Reimbursement & Transportation Subsidy.
• Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
• Multicultural Exposure: Work with operations within Mexico and United States.
• MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
• Exclusive Discounts: Benefits with different companies for being part of MezTal.
• Academic Agreements: Access to national universities and language schools.