Learning Specialist, Amazon Fulfillment Center, Amazon Customer Excellence System Learning, Amazon

At Amazon, we are constantly pushing the boundaries of what is possible. We believe that every day is an opportunity to take a first step, tackle new challenges, and make our customers’ lives easier. And today, that opportunity is yours!

As a Learning Manager at Amazon, you will play a vital role in developing and managing a team of trainers responsible for delivering high-quality learning experiences to our associates and managers. Working closely with Process Engineers, you will collaborate with Operations teams to ensure our training programs meet customer needs and align with our mission to be Earth’s most customer-centric company.

You will have the opportunity to work in a dynamic, fast-paced, and challenging environment, with many opportunities to make an impact. Whether you are developing training plans, auditing training quality, or planning and executing the recruitment of new instructors, you will be at the forefront of shaping the future of our organization.

To get an idea of what it is like to work in an Amazon Fulfillment Center, watch this video:



Key job responsibilities
* Develop training plans that minimize operational disruption while ensuring high-quality learning delivery.
* Audit training and coaching quality and implement corrective actions when necessary.
* Plan and execute the recruitment, selection, and development of top-performing trainers.
* Foster positive and effective collaboration between the Learning team and key stakeholders.
* Manage a team of Trainers and support their professional growth and development.
* Analyze and interpret metrics to identify improvement opportunities.
* Deliver training to the Learning team regarding updates to learning materials and processes.
* Develop training capacity plans and forecasting for new hires.
* Support leadership teams by providing reports related to Associate (AA) allocation based on training status and cross-training plans across processes.
* Experience designing and implementing training strategies, policies, and procedures to standardize and deliver training methodologies across an organization.
* Experience managing training KPIs and planning and coordinating training programs for more than 1,000 employees.
* Experience interacting with Learning Management Systems (LMS).


About the team
Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 1+ years of program management, logistics, operations, supply chain, transportation, or related field experience
- Experience collaborating with global and local stakeholders
- Speak, write, and read fluently in English
- Bachelor's degree or equivalent

PREFERRED QUALIFICATIONS

- 2+ years of relevant field experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers.