We are looking for Customer Service Representatives (CSR) to support our operations. This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience. Key Responsibilities • Handle inbound and/or outbound customer interactions via phone and/or digital channels • Resolve customer inquiries, issues, and service requests efficiently • Provide accurate information regarding AT&T products and services • Maintain high customer satisfaction through professional communication • Follow established processes and compliance guidelines • Meet KPIs such as productivity, quality, and customer experience metrics Requirements: • 6 months to 3 years of experience in Customer Service. • English Advanced level. • High School graduated. • Professional customer service skills: solution mindset, helping nature, passion for the customer and customer experience. • Fair written and verbal communication skills. • Critical thinking and logical thinking. • Ability to multitask and work under pressure. • Thinks outside of the box. • Demonstrated ability to be a fast learner and diligent worker. • Problem solving abilities. Type of work: • On-site. Internal - General Use • Schedule: Monday to Friday from 6 AM to 8 PM (general/rotative shift but 24/7 availability). What we offer: • Life insurance • Major medical insurance • Dental and vision plan • 30 days Christmas Bonus • Food Vouchers Please attach your resume in English to be considered in the position.
Customer Service Representatives • Jalisco, Mexico
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