Application Support Specialist

Please read the description and location for this job before applying.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Global Payments is a leading provider of electronic payment services to merchants worldwide, operating in 54 countries. We build and run technology that handles billions in payments each year. As part of our Infrastructure Operations team, you’ll collaborate with cross-functional teams to develop and operate private cloud infrastructure supporting our online payment products.

What we are looking for:

A proactive, accountable, and technically knowledgeable engineer who thrives in fast-paced environments, enjoys solving problems, and takes ownership of the systems they support. You will be part of a global team that values collaboration, reliability, and continuous improvement in maintaining business-critical applications.

Job Overview:

As an On-Call Application Support Engineer, your primary responsibility is to ensure the smooth operation and availability of critical applications and systems. You will be responsible for monitoring, troubleshooting, and maintaining various components of the application infrastructure, collaborating with cross-functional teams to handle incidents, and participating in release management activities. Your expertise in basic Linux and cloud administration will be main in your role.

Important:

• Hybrid scheme: 3 days in office - 2 days at home
• Location: Lomas de Memetla, Cuajimalpa, CDMX (Santa, Fe)
• Law and above compensation package

Key Responsibilities:

• Monitor the health and performance of critical applications and systems using Kibana
• and other monitoring tools.
• Respond promptly to alerts and incidents during on-call shifts to ensure minimal downtime and disruptions.
• Diagnose and resolve application-related issues efficiently, escalating complex problems when necessary.
• Execute and troubleshoot issues with the jobs for continuous integration and deployment.
• Maintain and improve automated deployment pipelines to enhance efficiency and reliability.
• Perform routine network application health checks to identify and resolve connectivity or performance issues.
• Execution and monitoring of application releases to production environments.
• Utilize Kibana to create and analyze dashboards, logs, and watchers for proactive issue identification and performance optimization.
• Utilize your knowledge of basic Linux commands to assist in troubleshooting and maintaining application servers.
• Work with cloud resources to ensure application scalability and resilience.
• Maintain clear and up-to-date documentation for procedures, configurations, and incident resolutions.
• Collaborate with team members to share knowledge and best practices.
• Collaborate with network and infrastructure teams to ensure optimal network performance.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Demonstrated experience in application support, monitoring, and troubleshooting.

Proficiency in using Kibana for log analysis and monitoring.

Knowledge of basic network protocols and health checks.

Experience with production release processes and coordination.

Familiarity with Linux and cloud computing environments.

Excellent problem-solving skills and the ability to work well under pressure.

Strong communication and collaboration skills to work effectively with cross-functional teams.

Availability for on-call shifts as required.

Additional Preferred Skills:

Certification in relevant technologies

Hands-on experience with Git (branching, merging, reviewing commits)

Scripting or programming skills (e.g., Bash, Python) for automation tasks.

Knowledge of DevOps practices and principles.

This role requires a proactive and adaptable individual who can respond to critical incidents effectively and contribute to the overall stability and performance of the application environment.

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.