Overage Shortage and Damage Analyst

Are you passionate about protecting product integrity and transportation spend through disciplined freight claims management? Join us as an OS&D Analyst, providing services to North America, where youll play a key role in investigating and resolving overages, shortages, and damaged freight across our transportation network.

In this role, youll work closely with Uber Freight, carriers, and internal Kellanova partners to ensure timely claim resolution, financial recovery, and clean, auditready documentation. This position is based in Querétaro, México and offers a flexible model of work, with direct impact on transportation performance and cost containment across the region.

A Taste of What Youll Be Doing

• OS&D Claim Investigation & Processing Investigate overage, shortage, and damage claims from identification through resolution, validating claims against bills of lading (BOLs), proofs of delivery (PODs), photos, seal information, and shipment data to ensure accuracy and compliance.
• Claim Submission, Tracking & Recovery Submit OS&D claims to Uber Freight carriers within contractual timelines, proactively track claim status, follow up to prevent aging or denial, and support recovery of freight cost, product value, and applicable accessorial charges.
• Carrier & Partner Collaboration Partner closely with Uber Freight representatives and carriers to resolve OS&D issues, communicate liability positions and documentation gaps, and escalate repeated or unresolved issues through established channels.
• Internal Stakeholder Support Coordinate with Customer Service, Transportation, Distribution, and Finance teams to provide clear claim status updates, expected resolution timelines, and finalized outcomes that support customer communication and financial reconciliation.
• Data Integrity, Compliance & Continuous Improvement Maintain complete, auditready claim files within TMS and claims portals, ensure compliance with internal policies and carrier agreements, analyze OS&D trends, and contribute to initiatives that reduce future claims and losses.

Were Looking for Someone With

• Bachelors degree in Business Administration, Logistics, Supply Chain, or a related field
• Experience processing OS&D or freight claims within transportation, logistics, or supply chain operations
• Working knowledge of freight documentation (BOL, POD, inspections) and carrier claims handling processes
• Strong system proficiency, including ERP/TMS platforms (e.g., SAP) and Microsoft Office
• Exceptional time management and organizational skills, with the ability to manage multiple claims and deadlines simultaneously
• Advanced English proficiency, as the role provides services to the United States

Whats Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. If you join our team, youll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small.

Get to Know Us

Weve always been driven to unleash the full potential of our differentiated brands and our passionate people. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. You can learn more , and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Lets shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website.