Membership Operations Manager

Membership Operations Manager

Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and professional and personal growth opportunities.

We are currently looking for a Membership Operations Manager who will be responsible to manage white-glove member correspondence, personalized outreach initiatives, and strategic communication campaigns that reflect the organization’s brand and leadership voice. The Membership Operations Manager also oversees the full lifecycle of curated events from planning and vendor coordination to post-event reporting and follow-up, ensuring exceptional execution and meaningful member engagement.

In Teamswell every team member has an instrumental role and impact on the success of our business and our client’s success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Membership Operations Manager will possess the skills and experience required and will also possess a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team.

CORE RESPONSIBILITIES

1. Membership Experience & Communication

· Provide white-glove correspondence, responding to member and prospect inquiries with professionalism, warmth, and attention to detail.

· Draft personalized invitations, follow-ups, and post-event communications that foster strong member relationships.

· Manage newsletter creation and campaign execution, building segmented email lists aligned with the founder’s voice and brand standards.

· Coordinate complex scheduling across members, executive leadership, and subject-matter experts.

· Maintain a consistent, high-quality member experience across all communication channels.

2. Event Operations

· Lead end-to-end execution of events including quarterly gatherings, private dinners, and curated networking experiences.

· Research venues and manage vendor relationships, proposals, contracts, and logistics coordination.

· Build registration systems, manage RSVPs, confirm attendance, and track guest preferences such as dietary needs or special accommodations.

· Oversee onsite and pre-event coordination to ensure seamless event delivery.

· Capture post-event insights, feedback, and outcomes, routing leads and information into internal systems.

3. Systems, CRM & Project Management

· Own and maintain HubSpot CRM, ensuring accurate contact records, deal tracking, and activity logging.

· Manage workflows, projects, and operational timelines using Asana or similar project management platforms.

· Develop, refine, and maintain Standard Operating Procedures (SOPs) documenting internal processes.

· Identify operational inefficiencies and proactively design improved workflows and systems.

· Ensure operational consistency, data accuracy, and organizational scalability.

Requirements

REQUIRED EXPERIENCE & QUALIFICATIONS

• Experience: 3 to 5 years in administrative, executive support, project coordination, or project
• management roles.
• Skillful use of Claude AI for drafting, research, and operational support.
• Proficiency in Asana or a comparable project management tool.
• Proven experience managing high-touch client or member relationships.
• Experience coordinating events, logistics, or hospitality-style experiences.
• Prior experience working with executive leadership or founder-led organizations is highly preferred.
• Strong experience with CRM systems, preferably HubSpot.
• Proficiency with project management tools such as Asana, Monday.com, ClickUp, or similar platforms.
• High proficiency with Google Workspace and/or Microsoft Office Suite.

Core Competencies

• Exceptional written and verbal English communication skills.
• Strong organizational and multitasking abilities.
• High attention to detail and operational precision.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong project ownership and follow-through.
• Professional discretion when handling sensitive member information.

What We Are Looking For

• A proactive problem-solver who anticipates needs before they arise.
• systems thinker who enjoys organizing processes and improving efficiency.
• A professional who combines operational excellence with relationship management.
• A highly accountable team member with strong ownership mentality.