Business Development Manager | CPaaS, Contact Center & Cloud Communications Solutions

Business Development Manager | CPaaS, Contact Center & Cloud Communications Solutions

For our client, an international technology company specializing in cloud communications, CPaaS, contact center solutions, and customer interaction automation, we are looking for a Business Development Manager to join their commercial team and support the company’s growth across Mexico and LATAM.

This role is ideal for a commercially strong professional with experience in B2B business development or full-cycle sales of complex products, platforms, or technology solutions, preferably within CPaaS, SaaS, cloud communications, contact center technology, digital solutions, or similar B2B technology sectors.

This is not only a prospecting role, we are looking for someone who can understand the client’s business context, position a technology solution consultatively, and take ownership of commercial opportunities with maturity and discipline.

WHAT WE’RE SEEKING IN OUR IDEAL CANDIDATE:

1. Previous experience in CPaaS, SaaS, cloud communications, contact center technology, digital solutions, fintech, or B2B technology services.

2. 2-4+ years of experience in B2B business development, commercial prospecting, outbound lead generation, or full-cycle sales of complex products or solutions.

3. Strong ability to manage commercial opportunities beyond the first contact, including discovery conversations, qualification, follow-up, stakeholder communication, and deal progression.

4. Experience in consultative selling and discovery-led sales, with the ability to ask the right questions, uncover business needs, understand client pain points, and identify how the solution can create value.

5. Ability to work with complex B2B solutions and communicate their value clearly, professionally, and commercially to decision-makers and business stakeholders.

6. Strong hunter mindset and results orientation, with confidence in opening new conversations, approaching target accounts, and developing opportunities in a structured way.

7. Capacity to identify target companies, understand the ideal customer profile, qualify opportunities, and prioritize accounts based on business potential.

8. Experience working with CRM systems and maintaining a disciplined pipeline, including activities, next steps, opportunity stages, follow-up actions, and commercial notes.

9. Organized, proactive, coachable, and mature working style, with the ability to represent the company professionally in client conversations, industry events, and regional business development activities.

10. Native Spanish and intermediate English, sufficient to communicate with an international team and understand commercial product information.

WE WOULD BE ESPECIALLY EXCITED IF YOU ALSO BRING:

1. Experience managing opportunities across multiple stages of the sales cycle, from first qualified conversation to opportunity development and commercial advancement.

2. Strong consultative sales capability, especially in environments where the client’s needs must be carefully understood before positioning the solution.

3. Exposure to clients in fintech, financial services, digital banking, payments, contact centers, customer experience, or technology-driven industries.

4. Good understanding of the Mexico and LATAM business environment, including how companies evaluate, adopt, and implement B2B technology solutions.

5. Ability to listen carefully, interpret client requirements correctly, and translate business needs into clear next steps and opportunity strategy.

6. A proactive, responsible, coachable, and grounded working style, with strong ownership and accountability for results.

MAIN JOB FUNCTIONS:

1. Identify, develop, and manage B2B commercial opportunities across Mexico and LATAM.

2. Lead discovery conversations with prospects to understand their business needs, pain points, operational challenges, and potential fit with the company’s solutions.

3. Conduct consultative sales conversations focused on understanding the client’s context and identifying real business requirements, rather than simply presenting the product.

4. Manage opportunities across different stages of the sales cycle, including initial contact, qualification, discovery, follow-up, opportunity development, and commercial advancement.

5. Build and maintain relationships with decision-makers and relevant stakeholders within target companies.

6. Position complex CPaaS, cloud communications, contact center, or customer interaction solutions in a clear, relevant, and commercially compelling way.

7. Work closely with internal technical or commercial teams when needed, while remaining the commercial owner of the opportunity.

8. Maintain a structured and accurate pipeline in the CRM, ensuring all activities, conversations, next steps, and opportunity stages are properly documented.

9. Prioritize high-potential opportunities and focus on quality, progression, and commercial relevance rather than volume alone.

10. Support market development efforts in Mexico and LATAM, including identifying target accounts, suggesting new business opportunities, and representing the company in relevant commercial contexts or industry events.

WHY JOIN THIS TEAM:

· Join an international technology company operating in the fast-growing CPaaS, cloud communications, and contact center solutions space.

· Take on a strategic commercial role with real impact on market growth across Mexico and LATAM.

· Work with complex, high-value B2B technology solutions used by companies to improve customer communication, automation, and digital interaction.

· Develop opportunities in dynamic sectors such as fintech, digital business, customer experience, contact centers, and enterprise technology.

· Work closely with an international team and senior leadership in a remote, flexible, and growth-oriented environment.

· Benefit from competitive compensation based on experience and profile, with an attractive performance-based bonus structure.

· Gain regional exposure and the opportunity to participate in market development, client relationships, and business expansion initiatives.

THREE KEYS TO SUCCESS:

1. Strong B2B business development and consultative sales capability.

2. Ability to manage complex opportunities through a structured sales cycle.

3. Hunter mindset, CRM discipline, and strong ownership of commercial results.

If you see yourself in this role and feel energized by the opportunity to develop strategic B2B relationships, manage complex technology opportunities, and contribute to the growth of cloud communications and contact center solutions across Mexico and LATAM, we would be delighted to connect with you: cv@tk-recruitment.com

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