Alorica is a leading provider of customer experience solutions, helping the world’s most respected brands deliver exceptional customer service. With operations in over 16 countries and a global workforce of more than 100,000 employees, we specialize in creating personalized interactions across voice, chat, social media, and other digital channels.
At Alorica, we’re driven by a passion for people—both our clients and our employees. Our mission is simple: to make lives better—one interaction at a time. We offer a dynamic, inclusive, and supportive work environment where growth and development are encouraged, and where every voice matters.
Whether you're looking to start your career or take the next big step, Alorica offers opportunities to learn, grow, and thrive while making a meaningful impact.
Summary
We are seeking a leader to oversee the strategic and operational performance of a call center team, ensuring high-quality service delivery and alignment with client expectations. This role drives team development manages resources and financial performance and identifies opportunities to improve efficiency and growth.
Responsibilities
Requirements
Operations Director - Leading Telecommunications Company • mexico, Mexico
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