Player Support Agent

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, among many other services. Our successful team support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.

Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise? Apply now!

As a junior Player Support Agent, you’ll get the opportunity to work with a diverse team supporting hundreds of game developers and publishers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.

RESPONSIBILITIES

● Processing ‘Calls for Help’ received from the community you are supporting.

● Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’.

● Remaining up to date with changes in workflows, policies and gameplay.

● Becoming highly skilled in the use of various ticketing and social media platforms.

● Getting creative in finding solutions encountered on a to day-to-day basis.

● Assisting with reporting by tracking data on a form or spreadsheet.

● Supporting your managers with ad-hoc tasks.

● Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.

● Enforcing community rules and treating everyone fairly in the context of the game.

● Reporting on any issues or trends found in the game.

ESSENTIAL SKILLS

● A native level of English with excellent oral and written skills.

● Excellent interpersonal and organizational skills.

● Advanced knowledge of Google Workspace.

● Strong ability to multitask, prioritize, and work independently with minimal supervision.

● Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord.

● Driven by a passion for video games.

WHAT WE OFFER

● The opportunity to hone and improve your skills.

● Apply your talents to a diverse variety of engaging gaming projects.

● A team of like-minded people in a fast-paced, multicultural environment.

● Ongoing training and professional self-improvement opportunities.