JOB DESCRIPTION
Req ID: 378755
All candidates are required to be full time. Interest in working on Daytime support including weekends and holidays. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.
Day to Day job Duties: (what this person will do on a daily/weekly basis)
• General L1 technical support for hardware and MS Office packages
• Answer technical support calls, resolving and escalating to other support groups
• Provide support based on email and self service requests.
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)
Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
Minimum of 1 year of technical troubleshooting experience
Travel: No Travel required
Degree: High school diploma or equivalent required
Nice to Have; (But not a must)
Experience in a call center environment
Demonstrate a service philosophy in all interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (both verbally and in writing)
Strong active listening capabilities to fully understand caller’s needs / requests
Exceptional ability to work optimally in a fast-paced environment
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to85 % of the Fortune 100.
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