Director de Revenue Management

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban oasis in the heart of the city. Set around a verdant inner courtyard, our hacienda-style Hotel puts the hectic urban hustle of Mexico’s vibrant capital city seemingly on pause, but only for as long as you’d like. Step outside our doors, and you’ll find yourself on the grand boulevard of Paseo de la Reforma, just a short stroll away from Bosque de Chapultepec and the trendy neighbourhoods of Condesa and Polanco. Want to know what makes Mexico City tick? Join us at Fifty Mils, one of the 50 Best Bars of the world, and taste the cocktails that are captivating Mexico City.

Four Seasons Mexico City is looking for a Director of Revenue Management whois responsible foridentifyingand maximizing all potential revenue opportunities for the hotel. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group. One will combine this with catering and spaceutilizationas well as other revenue considerationsin order todeterminetheappropriate mixof business to achieve revenuepotentialsevery day of every year.

Our Director of Revenue, along with the Director of Sales and Marketing, theycoordinate group inventory and allocations and develop policies and procedurespertaining torevenue management.

KEY ACTIVITIES AND OUTCOMES

Interpretbusiness analytics into meaningful action to improve performance

Hotel benefits from subject matter expert in the following business analytics:

STR market share analysis

TravelclickRate, Demand andHotelligence360 reports review for future demand opportunities vs. comp set

Business Intelligence tool reports of lead time, upsell, room typeutilization,direct-3rdparty mix,packageand promotions performance, etc.

Future leverage of analytics toward total revenue management approach

LeverageIDeaSrevenue management system

Opportunities toleveragedemand and improve revenue performance areidentifiedand action implemented via:

last room values/hurdle rates

unconstrained demand evaluation

oversell recommendations

group evaluations for improved profitability

Manage rates and inventory in all distribution channels

Availability and restrictions are appropriately displayed in all booking channels:

Opera, ORS, OTA, Trust, GDS, Web

Initiate pricing analysis and recommendations

Pricing is evaluatedregularly toleveragedemand vs. price equation tooptimizerevenue:

Published competitive rates are evaluated daily using competitive shopping tools

Competitive consumption by price point is reviewed monthly usingHotelligence360 Market Price report toidentifyopportunities for engagement at new price points

Room Type Utilization report completed quarterly to evaluate performance of room type and possible shifting to premium priced categories

Ownership of OTA Market Manager relationship

Leverage power of OTA distribution to hotels advantage:

Monthly communicationwith OTA Market Managers highlighting both upcoming demand and need dates

Attention to page placement striving for 1st page

Ensure participation in no-cost marketing promotions

Ownership of local merchandising strategies in distribution channels

Merchandising opportunities areleveragedto hotels advantage:

Effective rate sequence on web, GDS displays

Effective on-line room type and upsell descriptions

OTA page placement and promotions leveraged

new merchandising opportunities in channels explored

Lead weekly Revenue Strategy meetings separate from Forecast Meetings

Frequent and regular Revenue Strategy meetings ensure:

Members are engaged in strategic business decisions and are informed totake actionon emerging business trends

Consensus among stakeholders on strategy

Alignment of activities and efforts toward a common goal

KEY BEHAVIOURAL COMPETENCIES

Excellent oraland writtencommunication skills; must be able to write clearly and effectively

Must be able to condense complex data into meaningful strategy

Ability to present contrarian viewpoint and gain consensus through business analytics

Ability to work under pressure and meet various deadlines in a fast-paced environment

Ability to manage time effectively,accordinglyhandle multiple tasks simultaneously

Excellent analytical, organizational andproblem solvingskills

Capable of working and communicating effectively with senior management inCorporate Office, hotels, and other subsidiaries

Must be flexible and dependable to work beyond a standardwork daywhenrequired

Strong management skills

Able to work independently with minimal supervision

KEY FUNCTIONAL COMPETENCIES

Mustpossessgood knowledge and understanding of Four Seasons business principlesin order tointegrate brand strategy with local hotel initiatives and improve performance.

TECHNICAL SKILLS AND KNOWLEDGE

Mandatory:

Experience and strong knowledge of: Excel spreadsheets, pivot tables

Preferred

MS Office, Lotus Notes, Word, PowerPoint, Hyperion Enterprise,IDeaSrevenue management, Opera property management system

KEY RELATIONSHIPS

Internal Relationships

General Manager, Director of Marketing, Director of Finance, Director of Rooms, Director of Sales, Director of Food and Beverage

Area Director of Hotel Marketing, Area Director of Revenue Management, Area Vice President of Hotel Marketing

External Relationships

Agencies, Vendors, OTA Market Managers

EDUCATION

Completed a university degree in accounting, Business Administration, or Hotel Management.

EXPERIENCE

3 – 5 years’ experience working in hotel revenue management or similar business analytics and strategy role

TRAVEL

Limited, 0-5%

LANGUAGE

English andSpanish .Advanced level

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