On‑Site Support (OSD)

Role overview Location: Mexico City (on‑site, local presence required) Role type: On‑Site Support / End‑User Support (not a development role) Focus areas: Hands‑on hardware and desktop support End‑user / floor support Local incident handling and coordination Physical presence in the office as needed Profile expectations Strong experience in on‑site support environments Comfortable with hardware troubleshooting and break/fix Able to work independently and interface directly with users Prior financial services experience is a plus, but not required Logistics Work model: Primarily on‑site (not remote) Language: Spanish required; English working proficiency preferred Advanced english Mexico City on site Onsite Office address: Address- Prado Sur 250, Lomas de Chapultepec Miguel Hidalgo, CP 11000, Mexico City, Mexico