AI Capability & Certification Lead

AI Capability & Certification Lead (AI-First Workforce & Automation Focus) About Seamless Assist Seamless Assist is building an AI-native workforce. We help businesses scale through high-performing virtual assistants — and we believe the future of work belongs to operators who can use AI and automation to solve problems, streamline systems, and create leverage. We are evolving from a traditional VA agency into an AI-powered workforce company. To lead this transformation, we are hiring an AI Capability & Certification Lead. This is not a traditional training role. This is a zero-to-one systems-building role focused on defining AI standards, embedding automation into workflows, and creating a certification framework that strengthens our competitive moat. The 6-Month Mission Design and launch an internal AI certification program that: Defines clear AI competency levels (Beginner Intermediate Advanced) Establishes measurable, output-driven standards Integrates AI and automation into real client workflows Influences hiring criteria and workforce expectations Creates a clear roadmap for monetization and premium positioning Success in 6 months means: A structured certification framework is built At least one internal pilot cohort is completed AI standards are integrated into onboarding and evaluation A monetization pathway is clearly defined What You Will Own 1. AI Capability & Automation System Design Define what practical AI proficiency looks like in real business tasks. Design AI-first workflows that integrate automation tools (Zapier, Make, CRM automations, task automation platforms, etc.). Identify repetitive processes that can be streamlined using AI and automation. Build structured frameworks that combine AI usage with workflow efficiency. Create evaluation systems that measure productivity improvements and quality gains. 2. Certification & Workforce Development Develop competency levels tied to real client scenarios. Design applied assessments (not theory quizzes). Create structured learning pathways that build independent problem-solvers. Embed certification standards into onboarding and performance reviews. Align hiring criteria with AI capability expectations. 3. Operational Integration Work with operations and account management teams to integrate AI workflows. Improve output quality, speed, and consistency through automation. Build simple dashboards to track adoption and measurable impact. Identify friction points and continuously iterate the system. 4. Strategic & Commercial Impact Design the certification program with commercial potential in mind. Identify how AI-certified VAs can create pricing leverage. Contribute to AI-enhanced service tiers. Outline monetization opportunities for certification and AI capability. Help position Seamless Assist as an AI-forward workforce partner. Who This Role Is For This role is ideal for someone who: Thinks in systems and process flows. Has built programs or operational frameworks from scratch. Has used AI tools to improve real business workflows. Has hands-on experience with automation tools (no-code or low-code). Is comfortable working in ambiguity and building from zero. Cares about measurable impact, not just ideas. You are likely: An operations manager, product associate, systems builder, or automation-focused generalist. Someone who experiments with AI beyond surface-level prompting. Motivated to build something meaningful and scalable. Interested in shaping how AI transforms workforce capability. What This Role Is Not This is not: A corporate training facilitator role. A slide-deck presentation position. A compliance or checklist-driven education job. A pure software development role. We are not looking for a coder building backend systems. We are looking for someone who can maximize leverage from existing AI and automation tools and design structured capability around them. Required Experience 2+ years in operations, product, program design, automation, or workforce development. Hands-on experience applying AI tools in real business environments. Experience designing structured processes, frameworks, or internal systems. Familiarity with automation tools (Zapier, Make, CRM automations, Notion workflows, etc.). Strong written communication and structured thinking. Preferred Experience Startup or zero-to-one program-building experience. Experience designing certification or competency systems. Experience working with remote or distributed teams. Experience in India, Latin America, or Eastern Europe serving global clients. Compensation Competitive salary aligned with India / Latin America / Eastern Europe markets. Performance-based milestone incentives tied to: Certification launch Internal adoption Operational impact Monetization roadmap milestones Why This Role Matters This hire will define the standard for what an AI-enabled virtual assistant looks like. You wont just educate a team. You will design the AI capability system that becomes the new operational foundation of Seamless Assist — and a long-term competitive advantage.