POSITION SUMMARY As a Customer Service Specialist, your focus is to communicate with inbound and outbound call traffic to collect on assigned client healthcare accounts. You will communicate directly with patients in a professional and helpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and other applicable regulations to ensure the company is compliant with the law. POSITION RESPONSIBILITIES • Medical Collections • Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts • Gathering information, performing research and resolving customer inquiries • Communicate appropriate options for resolution in a timely manner • Inform customers/patients about services available, and assess their needs • Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required EDUCATION AND EXPERIENCE • High school diploma or college degree from an accredited college or university • Fluent in Spanish • Two to five years industry experience in medical revenue cycle management is required. • Medical experience, either practical or classroom knowledge needed. • Proven understanding of the medical revenue cycle. • Demonstrated excellent verbal, written and interpersonal communication skills. • Demonstrated knowledge of HIPAA rules and regulations. • Attention to detail • Good attendance record • Proven ability to work collaboratively in a team environment • Demonstrated ability to perform work in alignment with company mission and values • Proven PC proficiency in MS Office Suite Applications WORK ENVIRONMENT / PHYSICAL REQUIREMENTS • Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone • Occasional lifting may be required up to 25 lbs. • Must be able to be on the phone for extended periods of time • Must be able to sit for extended periods of time with frequent bending and stooping ADDITIONAL NOTES • This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position
Customer Service Specialist • Jalisco, Mexico
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