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Autoliv Mexico
IT Operations Advanced EngineerAutoliv Mexico • Tijuana, Baja California, Mexico
IT Operations Advanced Engineer

IT Operations Advanced Engineer

Autoliv Mexico • Tijuana, Baja California, Mexico
Hace más de 30 días
Descripción del trabajo

IT Operations Advanced Engineer

What you’ll do:

Incident & Request Management

  • Monitor, attend, follow up, and close local incidents and service requests in alignment with ServiceDesk KPIs.
  • Ensure timely escalation and resolution of issues affecting local infrastructure performance.

Project & Task Execution

  • Manage, follow up, and close assigned local, divisional, and global IT projects or tasks.
  • Coordinate planned activities with the Local IT Supervisor and ensure project deliverables are met.

Infrastructure Monitoring & Maintenance

  • Maintain the smooth operation of the Local Area Network (LAN).
  • Monitor all local infrastructure components using available monitoring tools.
  • Coordinate third‑party maintenance for hardware, software, or network components.
  • Manage the infrastructure lifecycle, ensuring appropriate upgrades and replacements.

Installation, Configuration & Optimization

  • Plan, evaluate, and coordinate the installation and configuration of hardware, software, and network equipment.
  • Implement solutions based on current needs and future growth to optimize performance and cost.
  • Maintain updated network site documentation at all times.

Reporting & Documentation

  • Create and deliver weekly and monthly infrastructure KPI reports.
  • Develop and track action registers when required, ensuring timely closure of items.
  • Maintain documentation required for audits, compliance, and operational continuity.

Budget & Disaster Recovery

  • Manage the local IT budget related to infrastructure needs.
  • Oversee and maintain the Local Disaster Recovery Plan, ensuring readiness and alignment with company policies.

What is required:

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • IT knowledge and hands‑on experience with:
    • Server and storage devices
    • Network devices
    • Windows Operating System
    • Desktop and laptop hardware
    • Barcode and laser printers
    • Handheld devices
    • Wired and wireless network configuration
  • Minimum 3 years of experience in an IT Infrastructure–related position.
  • Minimum B2 English level (spoken and written).
  • Strong customer service orientation and problem‑solving skills.
  • Valid visa for occasional travel if required.
  • Willingness to work 100% on‑site.
  • Willingness to work off‑hours when needed (maintenance, upgrades, emergencies) (extra hours paid).

What’s in it for you:

•Attractive compensation package

•Recognition awards, company events, family events, university discount options and many more perks.

•Gender Pay Equality

Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.

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IT Operations Advanced Engineer • Tijuana, Baja California, Mexico

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