FBS Customer Care Representative
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🌟 Join a New Project with One of the Largest Insurance Groups in the World
✨Position: Customer Service Representative
📍 On-site | Monday to Friday | 💼 Full-time (Full Availability)
🚀 About the Opportunity
We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.
This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.
Key Responsibilities
💼 What You’ll Do
- Handle customer inquiries about insurance policies and coverage
- Resolve moderately complex issues with empathy and professionalism
- Explain policy details and make decisions within defined guidelines
- Document interactions and escalate unresolved cases when needed
- Collaborate closely with Claims, Underwriting, and Policy Support teams
- Identify trends and suggest process improvements
- Stay up to date on compliance, legal requirements, and product updates
Requirements
🎯 What We’re Looking For
- High school diploma completed
- Advanced English level
- Experience in Customer Service and/or Call Center
- Strong communication skills and customer focus
- Availability to work on-site
Benefits
🎁 What We Offer
We believe in rewarding great work and investing in our people. Additional to law benefits, you’ll enjoy:
- Competitive salary and annual performance-based bonus
- Grocery & Restaurant Vouchers
- Individual Major Medical Insurance
- Individual life Insurance
- Career development and continuous training
- A collaborative, inclusive culture within a globally respected organization
- And other benefits
🌱 Why Join Us?
This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.