Anti Fraud Operations

About the Company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. For more information, please visit :

About the Role

We’re looking for someone curious, analytical, critical thinker, detail-oriented, and with the ability to structure your findings — someone who thrives on connecting dots, digging deep, and trying to stay two steps ahead of fraudsters. As part of our Anti-Fraud & Investigations team, you’ll be on the frontlines of protecting the integrity of our platform and ensuring a safe, fair experience for all users — from consumers and couriers to restaurants and partners. You'll join a diverse, collaborative, and mission-driven group working across countries to fight fraud at scale. To succeed in this role, you’ll need strong investigation skills, a solid fraud prevention mindset, and the ability to identify and navigate social engineering tactics. You should feel comfortable working with ambiguity and balancing behavioral insights with data analysis. You’ll also collaborate with external vendors, internal stakeholders, and cross-functional global teams, so strong communication and relationship management skills are essential. Experience in the food delivery or restaurant industry is a plus, especially if you understand operational vulnerabilities and fraud risks in this space. If you’re driven by impact, enjoy solving real-world puzzles, and have a passion for fairness and integrity, this role is for you.

Responsibilities

• Investigate suspicious patterns across users, drivers, passengers, couriers, restaurants, and customers — using both data and qualitative insights to uncover root causes.
• Identify and map fraud schemes, including social engineering tactics, account manipulation, and abuse of policies or incentives.
• Design and deploy countermeasures.
• Collect, review, and document evidence to build investigative conclusions, reports, presentations and recommendations alongside the strategy team.
• Manage relationships with vendors or third-party fraud tools, ensuring service quality and alignment with internal needs.
• Collaborate across global teams, sharing knowledge, building playbooks, and coordinating multi-market investigations.
• Monitor fraud KPIs and trends, delivering insights and reporting findings to leadership and other stakeholders.

Key Projects You’ll Likely Work On :

You’ll Work Closely With :

Qualifications

Must-Have Qualifications (Ranked from hardest to easiest to fulfill) :

Preferred Qualifications (Nice-to-Have) :

You’ll love working at DiDi because...

Equal Opportunity Statement :

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy / maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.