Responsible for servicing external and internal customer needs and proactively participating in the operation process Junior University Degree From 1 up to 3 years in a similar role is preferred.
Key activities and general responsibilities Receive and process orders/purchase write up Follow up in a timely matter on a production-ready date with the supplier.
Close communication with the team for approvals.
Support Account Managers / Traders with specific accounts.
Answer customer inquiries.
Communicate issues/challenges Support Sr.
Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes.
Knowledge required Experience in a Customer Service, and commerce, local logistics environment is preferred Proficiency in MS Office.
Contact Management Systems Database software Inventory Software Order processing systems preferred Thrives and works well in tied ambiguous situations and deadline pressures well Time management skills Willingness to learn.
Record-keeping, tracking shipping, and data analyses High level of initiative/proactivity Extremely detail-oriented Strong organizational skills and ability to multitask Customer service mindset Very good verbal and written English communication skill Hiring details Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time) After anniversary, 1 day to be WFH Indefinite contract after training period Powered by JazzHR
Customer Account Coord. (On site - Midtown Jalisco, GDL) • Midtown Guadalajara, Jalisco, MX
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