Software Engineer II (Outlook Copilot Service)

Overview

Imagine shaping the future of productivity for hundreds of millions of users. The Outlook Copilot Service (OCS) team is building intelligent, AI-powered experiences across Outlook. You’ll join a fast-moving, high-impact team that thrives on innovation, experimentation, and delivering delightful user experiences. As a Software Engineer II on the Outlook Copilot Service team, you will design and build scalable, reliable, and secure backend services that power AI-driven features in Outlook. You’ll take ownership of service design and delivery, ensuring high availability, performance, monitoring, and troubleshooting in one of Microsoft’s most visible services.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Design, document, implement, and maintain scalable, secure, and high-performance backend services for Outlook Copilot scenarios.
• Take ownership of service design by driving reliable, scalable, and high-performance solutions.
• Ensure availability, reliability, efficiency, observability, and performance of supported services.
• Develop automation and leverage telemetry to identify patterns and drive continuous improvement.
• Resolve service issues, minimize customer impact, and document solutions to prevent recurrence.
• Collaborate with PMs, applied scientists, and UX designers to deliver intelligent, user-facing features.

Qualifications

Required Qualifications

Other Requirements

Preferred Qualifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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