Customer Support SpecialistUmbrella BPO • MX
Customer Support Specialist
Umbrella BPO • MX
Hace más de 30 días
Tipo de contrato
- Quick Apply
Descripción del trabajo
Job Title: Customer Support Specialist Location: Remote Company: Umbrella BPO & Client Companies Overview: As a Customer Support Specialist at Umbrella BPO, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.
- Key Responsibilities: 1.
Customer Support: Provide prompt and efficient support to clients via phone, email, chat, or via client CRM software ie.
Zendesk.
Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.
- 2.
Technical Troubleshooting: Diagnose and resolve technical issues related to BPO processes and systems.
Collaborate with internal teams to escalate and resolve complex technical problems.
- 3.
Process Improvement: Identify opportunities for process improvement and efficiency in customer support procedures.
Work closely with team members and management to implement enhancements to existing processes.
- 4.
Documentation: Maintain accurate and detailed records of customer interactions, technical issues, and resolutions.
Contribute to the development and updating of knowledge base articles and support documentation.
- 5.
Client Communication: Communicate effectively with clients to understand their needs and expectations.
Provide regular updates and feedback to clients regarding the resolution of their issues.
- 6.
Quality Assurance: Monitor and evaluate customer interactions to ensure service quality meets or exceeds company standards.
Participate in quality assurance initiatives and training programs.
- 7.
Adaptability: Be able to adapt and adjust to what the business needs are.
Qualifications: - Professional English fluency - Minimum 3 years of experience in customer support, preferably in a BPO environment.
- - Strong organizational and multitasking abilities.
- - Excellent communication and interpersonal skills.
- - Ability to handle confidential information with discretion.
- - Bachelor's Degree (Nice to have) Working Conditions: This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines.
If you are passionate about delivering exceptional customer support, have a keen interest in business process outsourcing, and thrive in a dynamic environment, we invite you to apply for the Customer Support Specialist position.
Join our team and contribute to the success of our clients through outstanding service and support.
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Customer Support Specialist • MX
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