Customer Service Representative

The Client Services Representative plays an important role in the overall success and health of our factoring portfolio. The CSR works as part of a team in a fast-paced high impact environment. The CSR works to cultivate and grow Client relationships and is responsible for the day to day communication with the client. The CSR will collaborate with credit, collections, and operations and various other internal departments to resolve Client account issues or concerns. In addition our ideal candidate will also be detail oriented and possess a positive hard working attitude.

DUTIES AND RESPONSIBILITIES

• Provide superior customer service by phone and email in a timely manner.
• Accountable for retaining clients
• Clear written and verbal communication with external and internal customers regarding portfolio
• Meets department goals and activity metrics
• Adherence to company policies regarding attendance, punctuality, and dress code.
• Maintain a positive and proactive approach and effort in performing assigned tasks.
• Consistently show ability to hit performance targets and find operational efficiencies.
• Responds to customer requests accurately and in a timely manner.
• Communications and actions are in line with the COACHTeam core values.

KNOWLEDGE, SKILL, EXPERIENCE, & EDUCATION

• Ability to resolve conflict in a professional manner
• Providing resolutions to problems in a time effective manner
• Attention to detail
• Ability to adapt
• Problem solving
• Career minded professional
• Strong work ethic and positive attitude
• Willing to be mentored and trained
• Excellent work ethic, aggressive and can work under pressure
• Ability to be held accountable
• Excellent customer service skills and phone mannerisms

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change; i.e., emergencies, rush jobs, changes in personnel, workload, technological developments, etc. Reasonable accommodations will be considered and provided as available and appropriate for non-essential job functions.

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About the One Initiative

England Logistics, united with , is continuing the fight against childhood hunger through the ! We are dedicated to feeding one million hungry children in 2023.

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