Customer Service Representative Tech Support

JOB DESCRIPTION

Position Customer Service Representative Tech Support Description The Customer Representative will provide technical problem resolution the customers by performing a question diagnosis while guiding users through step-by-step solutions. The support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Some solutions may require follow-up, research, or escalation Level 4 Team for further troubleshooting and issue resolution. Representatives will perform related work as required. Work Days Monday to Sunday with 2 days off per week Work Hours Availability from 8:50 a.m. until 7:00 p.m. PST Salary Skills:

• Ability to speak and write clearly and accurately
• Excellent problem-solving and decision-making
• Knowledge of customer service principles and practices.
• Have relevant knowledge on GSM, LTE and prepaid mobile services (preferred)
• Knowledge of relevant software computer applications and equipment.

Requirements:

• Bachelor’s degree (preferred)
• Fully bilingual (English and Spanish).
• Availability to work on Saturdays and Sundays
• 1 - 2 years’ experience as a Support Representative in a Telecommunications (Mobile Phone, Prepaid Phone Services) or any Technical Account.
• Focuses and guides self and team members in accomplishing work objectives.