Customer Care Representative

Customer Care Representative

📍 Monterrey, N.L. | Full-time (6 days a week)

We’re looking for Customer Care Representatives with excellent English and proven e-commerce experience — the kind that involves tickets, orders, returns, and shipping claims.

You’ll join a fast-paced, multitasking team that :

📞 Takes calls

💬 Handles e-commerce tickets (Shopify, Walmart, Amazon, etc.)

📧 Responds to customer emails and product inquiries

If you’ve worked in e-commerce customer support , you already know what it takes : speed, structure, and a genuine commitment to solving problems the right way.

⚠️ Fair warning (with love) : this job is for a mechanical tools company ⚙️ If you have no idea what a recoil starter does, or think “2-stroke” sounds like a gym routine — this might not be for you. ⚠️

But if you’re mechanically curious, hands-on, or simply eager to learn how engines work, you’ll fit right in. We’re looking for people who can connect with customers, think on their feet, and speak both service and machine .

💪 What we offer :

• Competitive salary 💵
• Above-law benefits
• 6-day work week (non-negotiable)
• Plenty of opportunities for growth 🚀

✅ What we’re looking for :

If you’re ready to join a growing company where no two days are the same — and where your mechanical curiosity actually counts — we’d love to hear from you. 📩 Send your application to elizabethl@convexia.com and tell us what makes a great Customer Care Representative.

Let’s build something great together. 🔧