Junior Software Engineering Analyst

Overview

Responsible for analyzing user requirements and then designing, building, and testing software applications which will satisfy those requirements.

Essential Job Functions

• Analyze, diagnose, and resolve incidents and problems in Java applications (back-end and front-end, if applicable).
• Monitor application performance and availability.
• Manage support tickets through tools such as ServiceNow, as well as your own management tools.
• Perform root cause analysis (RCA) and document solutions.
• Escalate complex issues to development teams (Level 3) with the necessary information.
• Support functional or technical testing during deployments or changes.
• Participate in continuous improvement, automation, or process documentation activities.
• Knowledge of generating metrics based on reports and KPIs.
• Work as a team to ensure the efficient operation of Device Management.
• Use tools and methodologies for continuous improvement.

Basic Qualifications

(0-1 year experience) knowledge of languages : .Net (C#, C++, Python) Java PHP MS SharePoint Power BI

Other Qualifications

Seniority level

Employment type

Job function

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