Job Title : Casino Operations Manager
About the Role :
This is a leadership position within our gaming operations, responsible for managing day-to-day activities, guest relations, and ensuring compliance with all gaming regulations.
Key Responsibilities :
- Lead and manage casino operations, including core functions such as day-to-day operational activities and guest relations
- Maintain compliance in all gaming rules and regulations
- Direct the performance management of casino staff
Requirements :
Minimum one-year experience as a Senior Casino Supervisor with consistently high performance ratings (shipboard experience preferred)One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotelsAbility to make decisions based on sound judgment regarding rules and regulationsAbility to observe and recognize payout accuracy, dealer behavior, and associated activitiesSatisfactory completion of Gaming Board / Commission approved dealer schoolAbility to manage financial aspects of a casino operation, including identifying expense reduction through cost efficiencies and revenue growth through promotional and up-selling activitiesKnowledge of principles and processes for providing customer and personal service, including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniquesKnowledge of policies and practices involved in the human resources function, including motivating, developing, and managing employeesThrough working knowledge of computers, Internet access, and ability to navigate within various software packages such as Excel, Word, or related programsBachelor's degree in hospitality management, business administration, or related field from an accredited college or university or the international equivalent (preferred)What We Offer :
A dynamic work environmentOngoing training and development opportunitiesA competitive salary and benefits packageHow to Apply :
Please submit your application, including your resume and cover letter, to [insert contact information]