Site Reliability Engineer

Overview

About DEUNA ??

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue.

Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico's digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs.

Join us to shape the future of payments!

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Role Overview

As a Mid SRE at Deuna, you'll ensure the reliability, scalability, and performance of our AWS-based platform by integrating observability, automation, and SRE best practices across the software lifecycle.

You will work closely with development teams to improve uptime, provide observability tooling, and ensure we scale efficiently and securely.

Responsibilities

Design, define, and maintain observability and monitoring for our AWS infrastructure.

Define and track SLIs, SLOs, and SLAs for critical systems.

Improve system uptime, latency, and fault tolerance across the platform.

Provide internal libraries and toolsets to developers for diagnostics and debugging.

Manage scaling, performance, and resilience efforts related to system reliability.

Collaborate with technical teams on capacity planning, load testing, and scaling policies.

Improve production operations by defining and evolving deployment strategies and conducting disaster recovery (DR) testing.

Technical Skills

Expertise with Prometheus, Grafana, OpenTelemetry, AWS CloudWatch, or other observability tools.

Experience designing dashboards, alerts, and log aggregation pipelines.

Deep understanding of AWS services : ECS, Lambda, RDS, CodePipeline.

Strong proficiency in Go programming language.

Skilled at defining SLIs, SLOs, error budgets, and improving Mean Time to Recovery (MTTR).

Experience conducting failure drills (e.g., Chaos Monkey, Gremlin) to ensure system resilience.

Soft Skills

Excellent communication and collaboration skills.

Adaptability to thrive in dynamic, fast-paced environments.

Strong time management and task prioritization.

Proficiency in English.

What you will find when you join DEUNA

A multicultural team distributed throughout LATAM

Dynamism, agility and constant innovation

Being part of a high-impact solution for an entire region

The best tools and technology to operate

Being part of the startup culture

We are in full expansion!

Benefits

Vacations and additional PTO ???

Remote work from anywhere ??

Economic support for health insurance, internet and cell phone line????

We all own DEUNA, we offer stock options ??

Learning and development platform ??

Multidisciplinary, diverse and dynamic team ??

Growth and career path ??

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!

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