Cloud Ops Engineer

POSITION SUMMARY

The Cloud Ops Engineer will support Amazon Web Services (AWS) and Linux / Windows environments. The Cloud Ops Engineer will be responsible for all aspects of the production lifecycle of maintenance, and administration, including but not limited to : infrastructure automation, continuous integration and deployment, product release and support, running a scalable production environment for hosting the ARCOS platform, maintaining application / database availability, and ensuring continuous 24x7 production uptime of our services.

The Cloud Ops Engineer needs to be familiar with AWS, Apache, Tomcat, PostgreSQL, Oracle, Ansible, Jenkins, Jira, Confluence and SaaS operations.

ESSENTIAL JOB FUNCTIONS

This is intended as an outline of the essential functions of the position. Actual metrics that measure job performance may be set forth in separate performance management documentation.

• Design, develop and maintain scalable AWS solutions and infrastructure, including but not limited to : EC2, RDS, S3, DynamoDB, Elasticache, and Route53.
• Develop tooling and processes to automate the deployment of SaaS based applications and their underlying operating systems and infrastructure.
• Perform PostgreSQL and Oracle database administration, including maintenance, troubleshooting, tuning, optimization, installation, upgrades, backup / recovery, and data migration.
• Partner with Engineering, Development, Quality Assurance, Professional Services, and Technical Support to ensure the success of the assigned product offerings and schedules.
• Engage in Agile team practices such as daily standups, backlog refinement, release planning and sprint planning.
• Coordinate configuration changes, installs, and upgrades with appropriate development teams and product owners while following company change control procedures.
• Participate in capacity planning to determine future infrastructure needs.
• Participate in 24x7 on-call responsibilities, maintaining the availability and performance of all customer-facing production services.
• Triage and participate in the resolution of complex problems, including network connectivity issues, that span multiple tiers of application / infrastructure.
• Implement monitoring and reporting capabilities to assist engineering in rapidly identifying issues.
• Actively monitor supported systems and respond promptly to security or usability concerns.
• Review application logs and analyze events using cloud-native services (e.g. CloudWatch, CloudTrail) or third party SIEM tools (e.g. Splunk).
• Upgrade systems and processes as required for enhanced functionality and security compliance.
• Maintain product service level agreements.
• Accurately document all processes and procedures for routine and non-routine tasks.
• All other duties and responsibilities as assigned.

QUALIFICATIONS REQUIREMENTS AND SKILLS

Production Support / On-Call Duties :

As a key member of our engineering team, you will address escalated production issues from customer support. Your responsibilities will include :

Compensatory Time for On-Call Work :

We value work-life balance and recognize the extra effort required during on-call rotations. For hours spent actively working on-call, compensatory time off is provided, unless the law requires otherwise. This ensures your commitment is appropriately acknowledged. Please coordinate with your manager regarding the approval and scheduling of compensatory time, to align with team needs and workload.

Your contribution is essential in maintaining the smooth operation of our systems and in upholding high standards of customer satisfaction.