Repair & Quality Improvements Specialist (Finished Vehicles)

We are seeking a dedicated and results-driven professional to join our Repair & Quality Improvement team for finished vehicles. This full-time position is based at the Saltillo Complex, with daily responsibility for overseeing repair and quality improvement activities across the facility and associated yards. The role requires strong coordination with third-party service providers, 3PLs, and internal teams to ensure vehicle quality, manage repair processes, and drive initiatives to reduce vehicle damage and costs within the network.

Key Responsibilities :

• Lead quality improvement efforts for finished vehicles prior to dealer distribution.
• Oversee repair and quality activities at the Saltillo complex and regional yards, ports (Altamira & Lazaro Cardens) ensuring compliance with company standards and requirements.
• Identify, document, and track vehicle repair needs (cosmetic, mechanical, and electronic).
• Collaborate with cross-functional teams including operations, logistics, supply chain, and quality to ensure timely completion of repairs.
• Partner with third-party repair providers and 3PLs to ensure claims are submitted accurately, in compliance with requirements, and within established timelines.
• Follow up on claim status from initiation through closure, ensuring timely resolution and accurate documentation.
• Investigate and identify opportunities to reduce vehicle damage within the network, and support implementation of preventive measures and process improvements.
• Participate in root cause analysis of recurring defects and provide recommendations for corrective actions.
• Monitor and update repair status in internal systems to maintain accurate reporting.
• Conduct vehicle inspections and audits to validate repair standards and compliance with quality expectations.
• Drive continuous improvement projects focused on reducing rework, dwell time, and repair-related costs.
• Prepare data analysis and reports to assist leadership with performance tracking and decision-making.
• Required to travel when required.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer : 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with :

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions :

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.