Solo Quedan 24h : Financial Solutions Consultant...

Role Overview :

This is an exciting opportunity to leverage your passion for customer service and financial solutions in a dynamic environment. The ideal candidate will be responsible for managing accounts within the 0-30 day delinquency range, resolving inquiries, and implementing effective payment strategies.

Candidates with experience in financial customer service and strong interpersonal skills are highly encouraged to apply.

Key Responsibilities :

• Handle inbound and outbound calls from customers in the U.S.
• Provide efficient and empathetic service to address account concerns.
• Assess reasons for missed payments and offer solutions to regularize accounts.
• Perform skip tracing to locate clients and / or collateral using authorized methods.
• Build strong customer relationships through consultative interactions.
• Act as a liaison between customers and internal departments.

Requirements :

About this role :

We're seeking a skilled professional who can drive results in our contact center team. If you have what it takes to deliver exceptional customer experiences and drive business outcomes, we'd love to hear from you.