Cluster Leader

Role Title

Assistant Area Manager

Reports to

State Manager

Location - Perth South

Australia

Business unit

Retail

Role purpose

To lead a team of frontline colleagues to manage and grow profitability of all retail stores and ATM Business. To build and maintain effective B2B Partner Relationships with Airport Authority and Airport Concessionaires / businesses. Assistant Area Manager will be responsible for coaching of all Store Leaders, Sales Consultants and supporting the coaching of all Customer Care / Digital Coordinator roles to achieve KPI targets. The role will be supporting the store teams in maximising all initial sales and all future on -line sales.

Key

accountabilities

• Delivering excellence in customer service- engaging, connecting, and adding value to each customer experience.
• Support Teams to maximise initial walk-up sales / grow future online sales and ATM revenues.
• Coach team and be a product expert of features and benefits of all Travelex Products / ATM machines.
• Promote to all customers our online product range for all future transactions.
• Work with all leaders to improve Customer Service levels at stores by effectively implementing the Customer care sales process.
• Able to overcome client objections and address client complaints.
• Support with people management including coaching, full performance-based rostering, annual leave management, retention, recruitment, and performance management.
• Support with product launches and promotions – understanding all current market campaigns ensuring all team are across campaign and promoting.
• Support Manage inventory (Inventory role) and margins across the Airport.
• Execute operations in line with standard operating procedures and coach staff on operating disciplines - adhere to Company and location policy and procedures, including ATMs, Audit, Risk, Health & Safety, Security and Retail requirements.
• Support communication for all site staff and management
• Maintain and grow effective local relationships (landlords, airports, concessionaires / businesses etc) – support teams to drive excellence in the day-to-day operational account management.
• Undertake Company training within required timescales & of the entire Team.
• Share best and implement good practice within the Airport.
• Support and imbed any other related activities as required by the business.
• Provide timely feedback to Area Manager in relation to their business area including operations and colleagues' performance.

Key interface /

relationships

Role-specific

experience and

skills

General

experience and

personal

qualities

Commercial acumen

Strong relationships

Management of change

Performance and results focus.

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