Senior Integration Consultant

Overview

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain's automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.

We\'ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries. In 2022, we closed $185M in our Series C, led by SoftBank and B Capital. Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world. Let\'s elevate frontline work together.

About the role

We are seeking a highly skilled and motivated individual to join our team as a Senior Integration Consultant. You will be responsible for helping us achieve the full potential of the integrations we build and working alongside a global software development group, directly with our customers and our key technical partners within the recruiting, HR and payroll space.

To succeed in this position, it is important to have a proven track record of integrations across multiple complex systems at scale and to provide guidance for future integrations and implementations. This role is essential to defining how we enable custom integrations thus enhancing our efficiency during and post-implementation and in turn, further elevating the customer experience.

What you\'ll be doing

• Own the implementation of 3rd party integrations to improve products and services with a focus on custom HRIS and CRM integrations, testing support and coaching customers on best practices
• Own the inbound integration pipeline and work with solution consultants for scoping technical integrations and Customer Success Team for current customer integration requests
• Perform complex data migrations and advanced imports / exports between multiple systems (ATS, CRM, HRIS, etc.)
• Configure new and reused integrations using middleware tools such as Prismatic, Workato or Zapier
• Create Integration Summaries and Documentation for customers and development team
• Work closely with developers & engineers to drive the product integration roadmap related to new integrations and product workflows
• Define strategies for how to rollout new integrations for new and existing customers
• Design interim integration solutions and document best practices
• Handle customer communications and setting expectations to drive maximum adoption
• Own the A to Z of new integrations through tracking and monitoring, testing and troubleshooting
• Manage and prioritize concurrent integrations
• Lead requirements gathering and documentation sign-off for integration projects
• Consistently and effectively communicate with all the relevant stakeholders
• Develop and maintain a deep understanding of our products, including their technical architecture, APIs, and integration capabilities
• Consult customers on building integrations in customer-led integrations utilizing our API documentation

What you should bring

Nice to have

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?

Benefits (Mexico)

Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

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Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Software Development

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