Videogames Customer Service Representative (Only Written Support)

Overview

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

Position Summary

Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Responsibilities

Strong written and verbal communication skills in English and Spanish.

Ability to multi-task.

Ability to easily adapt in a constant evolution environment

Excellent customer service skills

Ability to actively listen to instructions and execute tasks communicated.

Full-time availability

High School Diploma preferred but not required.

Living in Mexico City or Estado de Mexico.

Training and Schedule

THE TRAINING WILL BE ON THE NIGHT SHIFT (2 WEEKS)

Compensation and Benefits

Salary : $10,500 gross (before taxes)

Law Benefits.

2 days off.

Career path.

After 3 months

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

Privacy and Compliance

PRIVACY POLICY : By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice.

For more information, please see our Applicant Privacy Notice at Keywords Studios Applicant Privacy Notice.

Role Information

Role Information : EN

Studio : Keywords Studios

Location : Americas

Area of Work : Player Engagement

Service : Engage

Employment Type : Full Time, Permanent

Working Pattern : Remote

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