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Presales Engineer (Ciudad de México)

Link-WorldwideCiudad de México, Mexico

Hace 3 días

Descripción del trabajo

About the Role

Provides field technical support to customers by serving as the primary technical interface for TD SYNNEX products, solutions, and services. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues. Such activities may include the following as well as other duties as assigned :

What You'll Do

Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary. - Consults with customers and technology group to clarify and / or resolve problems, evaluate operational and performance requirements. - Consults with customers concerning pre-sales design, development and maintenance of products / services. - Assists sales channel, field teams and customers with pre-sales technical solutions. - Responsible for knowledge transfer of advanced technical theory to target audiences. - Communicates complex information and ideas clearly, concisely, and persuasively to target audiences. - Participates in products, solutions or services training to maintain technical knowledge, active certification and competence. - Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and / or resolve problem. - Consults on advanced configurations on converged solutions. - "Sells best of breed" Solutions that include TD SYNNEX services - Creates, presents, and executes strategies.

What We're Looking For

Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis. Applies technical knowledge, concepts or theories when determining which solutions are best applied. - Work is performed independently requiring judgment and discretion. May receive limited guidance for new assignments. Work may be reviewed for overall technical adequacy. - Interacts mostly with external company contacts. May represents department across organization or externally on projects. - Actions impact the completion of milestones within a project. Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.

Experience

: - 3-5 years with bachelor's or equivalent combination of formal education and directly related experience. 1-3 years with master's Education / Certification : - Bachelor's degree or equivalent technical education

Key Skills

Knowledge Transfer, Presales, Problem Resolution, Technical Knowledge, Technical Presales, Technical Solutions

What's In It For You?

Elective Benefits

: Our programs are tailored to your country to best accommodate your lifestyle. -

Grow Your Career

: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. -

Elevate Your Personal Well-Being

: Boost your financial, physical, and mental well-being through seminars, events, and our integral Life Empowerment Assistance Program. -

Diversity, Equity & Inclusion

: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. -

Make the Most of our Global Organization

: Network with other new co-workers within your first 30 days through our onboarding program. -

Connect with Your Community

: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

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Ciudad • Ciudad de México, Mexico

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